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Successful Implementation of SIL2004 on Bukit Tinggi and Lhokseumawe 2/20/2007
In the end of 2006, SIL2004 has been successfully implemented on PT. PLN (Persero) Cabang Bukit Tinggi and PT. PLN (Persero) Cabang Lhokseumawe. SIL2004 is a Customer Information System (CIS) based on Tata Usaha Langganan 1994 (TUL-94) that covers all services related to their subscribers.

PT. PLN (Persero) Cabang Bukit Tinggi is the third branch (and the latest) of PT. PLN (Persero) Wilayah Sumatera Barat that successfully finishes in SIL2004 implementation after PT. PLN (Persero) Cabang Padang and PT. PLN (Persero) Cabang Solok at the end of 2005. PT. PLN (Persero) Cabang Bukit Tinggi consists of 9 (nine) sub-branches with more than 280.000 subscribers.

PT. PLN (Persero) Cabang Lhokseumawe is the first branch of PT. PLN (Persero) Wilayah Nangroe Aceh Darussalam that successfully implements and operates SIL2004. PT. PLN (Persero) Cabang Lhokseumawe consist of 10 (ten) sub-branches with more than 220.000 subscribers. In 1997, Infoglobal in cooperation with ITS have been implementing CIS on PT. PLN (Persero) Cabang Banda Aceh using XBase technology. The system still operates until now.

By this successful implementation, today, SIL2004 has been well operated on many PLN Branches. They are :
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PT. PLN (Persero) Wilayah Nangroe Aceh Darussalam (Banda Aceh, Lhokseumawe),
PT. PLN (Persero) Wilayah Sumatera Barat (Padang, Solok, Bukit Tinggi),
PT. PLN (Persero) Wilayah Kalimantan Selatan dan Tengah (Banjarmasin, Barabai, Kuala Kapuas, Palangkaraya, Kotabaru),
PT. PLN (Persero) Wilayah Kalimantan Timur (Balikpapan, Samarinda, Bontang, Berau),
PT. PLN (Persero) Business Unit Tarakan,
PT. PLN (Persero) Wilayah Kalimantan Barat (Pontianak, Sanggau),
PT. PLN (Persero) Nusa Tenggara Timur (Kupang).

Implementing SIL2004, PLN branches have been obtaining many advantages as bellow:
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easy to accommodate customer services “SIKLIS” system of PLN
easy to monitor customer payment and cash received
flexible to use various communication technology choices
flexible to accommodate TDL (Tarif Dasar Listrik) changed
easy to integrate with many systems such as AMR (Automatic Meter Reading), PDE (Portable Data Entry), and Manual Meter Reading
easy to accommodate “fraction bill” calculation due to power, tariff, and meter changed
easy to accommodate payment reduction due to interrupted power supply for a long time
easy to integrate with GIS (Geographic Information System)
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